Please email firstname.lastname@example.org if you need any assistance with your purchase.
If any of the products you purchased arrived damaged or are missing, you must let us know within 48 hours of delivery.
Returning an unopened product:
We are happy to offer a 30 day money back guarantee. If more than 30 days have gone by since your purchase, unfortunately we cannot offer you a refund, credit or exchange.
To be eligible for a return, your item must be unused, unopened, in the original package and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Gift cards are a non-returnable item and are exempt from being returned.
Only regularly priced items may be returned, clearance items are final and cannot be returned.
By returning an unopened product within 30 days of purchase you are eligible to receive a full refund, credit or exchange for the same value.
You will be responsible for any shipping costs associated with returning an unopened product. If the product you are returning was shipped to you as part of our free shipping offer, the shipping costs originally absorbed by us in order to ship you the product, including any other related fees if any, will be deducted from your total refund or credit amount.
Returning an open product:
Open product return will only be accepted in case of a defective product. If the product you received is found to be defective, we will accept it back and issue a full refund, credit or exchange. In order to determine if a product is defective, please contact us and send us as much details as possible about the issue or problem you are having with the product, including a detailed description, pictures, videos etc. To be eligible for a return, you must submit your claim to us within 30 days of purchase.
Please note that Filaments.ca will not be responsible for any damage caused to 3D printers that have been left unattended while using our materials.
This policy is subject to change at anytime without notice.