Customer service, customer satisfaction and meeting customer expectations is one of our main quality management system objectives! We strive to achieve this goal through our commitment to the quality of our products and the requirements of our customers.
The staff chosen to work at and be part of Filaments.ca are first and foremost customer service minded individuals. We believe that our reputation as an honest, just and understanding company is more valuable than any marketing campaign.
We understand that even though we try our best to produce and sell quality products, and despite utilizing the latest international quality standards and technologies, there is always opportunity for continual improvement. The times when a customer might receive a less than perfect product, due to whatever the reason may be, is when our customer service commitment really comes to light!
So our commitment to you is this:
- We will always make ourselves available to you in order to answer any questions or concerns you may have.
- We will work with you to investigate any unsatisfactory issues and do our very best to reach a mutually agreed on resolution in a timely matter.
- We will never give you the "run around", ignore your communication or make any intentionally false statements in order to "brush you off".
- We will not use your customer service request as an opportunity to sell you any unneeded or unrelated products.
- We will never use, intentionally record or sell any of the information (personal or other) from a customer service request interaction.
Thank you for being a Filaments.ca customer.